Library Support Thread (Looking for the Author/Publisher Support thread?)


Getting Started

# What is the purpose of eBooksAreForever?
# Can you help us offer ebooks to our patrons?
# Our library spends a large amount to access/license ebooks? How are you different?

What is the purpose of eBooksAreForever?

To offer a large, curated collection of ebooks to every library in North America, at a fair and sustainable price, where the library owns the ebook forever and authors and publishers make great, ongoing royalties.

Can you help us offer ebooks to our patrons?

If your library has installed or has access to an Adobe Content Server (ACS), then yes. It only takes a few seconds to create an account and start purchasing titles. However, it’s likely that if you don’t offer ebooks, then you also don’t have access to an ACS. In that case, we’re working on a solution for libraries to host their own content, without the need for additional and costly setups. It’s at the top of our list. Please contact us and we’ll assist you when we’re able.

Our library spends a large amount to access/license ebooks? How are you different?

Our mission is to make things purchasing ebooks as simple and affordable as possible. We give you access to great, curated content your readers actually want, at a better price than our competitors. All of our titles are currently priced at $7.99 for novels, and $3.99-$4.99 for shorter works. Our goal is to eventually transition to unlimited simultaneous uses, so patrons and libraries will never have to deal with holds again, AND authors will continue to generate royalties forever.


Account

# How do I create an account for my library to purchase ebooks?
# We have multiple people who will need to access the account; does each person need a new account?

How do I create an account for my library to purchase ebooks?

Creating an account for your library is simple. Click here to sign-up. Once you’ve entered the necessary information, you’ll receive an email and you can begin purchasing titles immediately. We’ll collect any additional information we need when you place your first order.

We have multiple people who will need to access the account; does each person need a new account?

​This is common for libraries with many staff members who may be involved during the purchasing process. It’s not uncommon for one person to select titles, another who deals strictly with the purchasing, and another who access and loads the titles into the collection after the transaction is complete.

Our goal is always to focus on adding features that make the ebook acquisition process as simple as possibly when using eBooksAreForever.

For now, the easiest way to deal with the issue of multiple users is to create a single account for your library, and then share the account name and password with those who need it. Our system caches your cart indefinitely, so if someone from your library selects 1000 titles to purchase, and it takes an additional 2 weeks for the person in charge of purchasing to access the account, the cart will still be stocked and ready to go. You’ll never have to worry about re-creating the cart, regardless of delays in various steps during the order process.

Again, we’re considering better solutions - like allowing multiple users on a single account - and will update you if we make any changes in the future.


Orders

# How do you deliver the ebook content once I’ve placed an order?
# When purchasing the entire catalog of current ebook titles, what’s the process for future orders?
# Do we own the ebooks we buy?
# Do we have to buy all of your curated ebook titles at once?

How do you deliver the ebook content once I’ve placed an order?

Once you’ve gone through the purchasing process, you’ll be sent a file that contains all of the individual ebook files you’ll need to upload to your server. We include a complete ONIX 3.0 metadata file and will help answer any questions in the process of crosswalking that file to MARC.

When purchasing the entire catalog of current ebook titles, what’s the process for future orders?

​This is something we put a lot of thought into. We wanted to make it incredibly easy to purchase the entire collection one month, and then return the next to quickly add only those titles that you hadn’t previously ordered.

When you make any purchase, we’ll keep track of all the individual titles you’ve ordered. When returning for future purchases, clicking the banners at the top of different shop section will add only those titles you haven’t already purchase. For instance, if you purchase the entire collection as it stands in May, when you return in June you can simply click the “Add All Titles” banner on the main shop page. Doing so will add all new titles to you cart. The same functionality works at both the individual category and author levels.

We’ll also make announcements when we have new content you might be interested in, so sign up for our newsletter and check back on the blog section every once in a while to see what’s new.

Do we own the ebooks we buy?

You own them forever. We’ll make them available to you in the current popular ebook formats, and you’ll also own them in any future formats that don’t exist yet. During the beta period, all sales will be on a “1 copy - 1 use” basis. But as we move forward, we’ll be working to add better discounts and unlimited use purchasing as additional options.

Do we have to buy all of your curated ebook titles at once?

Absolutely not. You can always buy single titles, or by individual author, or by genre with one simple click. Our goal is to make purchasing - both in large and small amounts - as simple as possible.


General

# How will you be able to offer unlimited simultaneous use for patrons?
# Is eBooksAreForever similar to large consortiums? Is it like Overdrive?
# Will you offer ebooks from any major bestsellers?
# We use the Adobe Content Server (ACS) in our library system. Can we use that to loan your titles?
# What are your Terms of Service?

How will you be able to offer unlimited simultaneous use for patrons?

​As we continue to test, we’ll begin to reveal the full details. We are focused on making it both cost efficient for libraries AND financially fair for authors and publishers who have worked very hard to product the great titles in our collection.

Is eBooksAreForever similar to large consortiums? Is it like Overdrive?

Neither. You don’t rent ebooks or servers from us, you’re not licensing anything, you don’t pay monthly or annually, and you own the titles you buy. We are curating a large collection of selected ebook titles that are then made available to purchase for your patrons at a fair and reasonable price.

Will you offer ebooks from any major bestsellers?

Many of our authors are bestsellers with hundreds of thousands (or millions) of copies sold. We’re diligently working to partner with the best publishers we can and we’ll continue to offer the biggest names we’re able to. However, a large part of what we offer is pre-selected and curated titles from independent authors, many of which you won’t find available anywhere else.

We use the Adobe Content Server (ACS) in our library system. Can we use that to loan your titles?

The Adobe Content Server (ACS) is currently the main way that libraries host files they’ve purchased direct from publishers. Unless your library has another comparable solution in place, you’ll need access to an ACS to lend our titles to your patrons. Some library systems will have access through large, or state run, consortiums that purchase on behalf of the shared group. We will NEVER block consortiums or state-run associations from purchasing; instead, we’ll work to offer our curated collection to as many outlets as possible, on terms that are fair for all parties involved.

What are your Terms of Service?

You can view our Terms of Use page by clicking here.